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Class of Their Own T's & C's

To ensure we run our clubs to the highest standard, we have Terms and Conditions to ensure parents and Class Of Their Own know and understand their responsibilities.

Registration Form

All sections of the registration form need to be completed, including full contact details for parent/s / carer/s and one other contact in case of emergency.

It is your responsibility to tell us of any changes to your contact details or any information concerning your child.

If your child attends our clubs at more than one location you will need to complete one registration form per location.

Bookings

After School & Breakfast Club

After School and Breakfast Club bookings are generally made on an ongoing basis. Once a regular booking has been confirmed, your child will be booked in for the same day/s each week. If we have availability, extra sessions may be booked on an 'ad hoc' basis, or for a limited period. If sessions are booked on an ongoing basis they are confirmed sessions until we receive 4 weeks written notice that these sessions are no longer required. Ad hoc sessions and sessions booked for a limited period are confirmed bookings and are not subject to change.

A non-refundable registration fee is required for all regular After School & Breakfast Club bookings. Please see the club registration form for details. Your child's place is not confirmed until we have received the registration fee.

Waiting List

All bookings are accepted on a first come, first served basis. If we have a waiting list for a particular day then the child's name and date they enquired are added to the waiting list. When a space becomes available, the person at the top of the list will be contacted first.

Holiday Club

Holiday Club bookings are all confirmed at the time of booking and are only subject to change as per the cancellation policy.

Closure Due to Adverse Weather

No refunds will be provided if we are not able to open the After School Club due to a reason that is beyond our control. The only exception to this policy is if you sign up to the Class Of Their Own After School Club insurance policy. See the policy in full.

If we are not able to open a Holiday Club for any reason, a full refund will be given. If the Holiday Club is open, but you choose not to send your child, you will still be required to pay.

 

Girls on walkie talkies

Cancellation Policy

When you make a booking with us, your booking is a ‘contract’. As the contract is to provide ‘leisure services’ where we agree to provide the service on a specific date or within a specific period it is not covered by the Consumer Protection (Distance Selling) Regulations which often applies to online and telephone transactions.

Our cancellation policy is:

After School and Breakfast Clubs

Four weeks written notice is required to permanently cancel regular sessions. This notice may be provided as an email, by letter or by asking the club co-ordinator to complete a cancellation form for you.

Individual sessions cannot be cancelled, even with four weeks notice.

Days cannot be swapped. Additional sessions can be booked providing there are spaces available.

Holiday Clubs

Bookings may be cancelled or altered until two weeks before the start of the holiday for a full refund. Between two weeks and one week before the start of a holiday, you may change your booking and will recieve a credit note. From one week before the start of a holiday, and during the week of the Holiday Club, no refunds or credits will be allowed. If your child is sick and does not attend, you will still need to pay for the session.

Non-attendance

After School Club

If your child is not attending the club on their usual day you must contact the club to inform the staff prior to club start time. All the clubs have a mobile and you can text or leave a voice message.

  • Payment

After School & Breakfast Club Invoices

All After School Club invoices are due for payment 2 weeks after they are sent. This date is printed on the invoice. Please ensure you pay on time.

If you build up a debt without making any provision with us to pay it, we reserve the right to exclude your child/ren from our club. We will also share this information with the school.

Holiday Club Invoices

Holiday Club invoices are due for payment at the time of booking.

All bookings are confirmed bookings and are subject to our Cancellation Policy above.

Late Pick Ups

After School Club

Please ensure you arrive to collect your child promptly and are ready to leave before the end of the session.

If you are running late, please contact the club directly so that arrangements can be made for staff to stay on site with your child.

We need to retain two members of staff on site with any uncollected children. We therefore have a late collection fee to cover their additional hours. The late fee is £7.50 for the first 15 minutes, and 55p a minute thereafter.

We reserve the right to exclude children from our club if they are consistently collected after the club's closing time.

Holiday Club

Holiday Club sessions have variable closing times. Additional hours up until the club closing time can be arranged on the day. Please speak to the Club Co-ordinator or contact the office to arrange any additional hours.

Children who are not collected before the end of the session will be charged a late fee. Please ensure you arrive to collect your child promptly and are ready to leave before the end of the session.

If you are running late, please contact us so we can arrange who will stay onsite with your child. We need to retain two members of staff on site with any uncollected children. We therefore have a late collection fee to cover their additional hours. The late fee is £7.50 for the first 15 minutes, and 55p a minute thereafter.

Lost Property

We advise that children leave their own toys at home, as we have plenty of games and toys to play with at the clubs. Children are responsible for their belongings. Class Of Their Own do not accept any responsibility for children's lost property.

Cancellation of Trips

If we have to cancel a trip for any reason we will give you a full refund for the trip or give you the option to go on another day.

Complaints Policy

Complaints are rare but when they do happen we take it very seriously. The Directors will respond to any complaint within 24 hours and will give you a written outcome to the complaint within 72 hours. If for any reason the response time is going to be different we will inform you of when you will be notified.