Club Booking FAQs

On this page you can find answers to frequent questions about our booking system

Your questions answered

Why did you choose Magic Booking as your booking system?

There are very few booking systems for Breakfast, After School and Holiday Clubs. Until recently, we used a system called Connect, but it was a nursery software which has modules designed for Breakfast, After School and Holiday Clubs. It required a lot of customisation for it to work how we wanted it to. The inflexibility of that system, combined with new software designed for our sector prompted the change. We conducted our due diligence through a thorough investigation of the market and shortlisted two software providers. Once we saw what they offered, we created a priorities list to help us decide which was more appropriate for our needs, and Magic Booking was a clear favourite.

I find online booking systems confusing, is there any help available?

Yes. Our Customer Care, Accounts and Finance team are happy to help anyone who needs a bit of extra support in setting up their account. They can talk you through the process on the phone, you can pop into the office and on some days, they will be able to pop into the clubs to help get accounts set up.

You can also download the Magic Booking User Guide (below) which has lots of useful information about how to set up an account.

My invoice for the booking period is huge – what happens if I cancel, am I liable to pay it all?

When you click ‘check out’ you can choose to pay by instalments either by card instalments or childcare voucher instalments.

My child is in year 6 and will be leaving in July?

We will be removing all the year 6 children from the registers after the end of the school year for you. This will automatically recalculate your monthly payments if you are paying by card. We will make this change by the end of May 19. Or you can cancel their sessions at any time through your account.

How do I pay in instalments?

As the booking period is long this shows a large invoice to be paid. To pay in instalments, during the checkout process be sure to select pay by ‘card instalment’ from the drop down box this will show you a breakdown of the monthly cost. At this point you can also choose which date of each month you would like the payment to happen. Alternatively you can choose to pay by childcare vouchers in instalments.

Card instalments will be spread over 16 months with the first instalment taken immediately and childcare voucher instalments are spread over 15 months starting in April.

The last instalment will be in June 2020.

Will I receive an invoice every month?

No, however you will receive a payment reminder around 5 days before your payment is due.

When will I receive confirmation?

You will receive an email confirmation when you make your first payment.

I have made payment but not received a confirmation – what should I do?

Some confirmations have may gone into ‘junk’, so please check your junk folder. Confirmation emails come from If it is not there, please give us a call on 01273 733 337.

How long does it take to set up an account and add bookings?

It should take about 15 minutes and the system will save information as you add it.

What information do I need to set up my account?

You will need your child and family details, GP, information about allergies and dietary needs, SEND information, payment details (credit/debit card or childcare vouchers).

Can I set up my account and book sessions later?

Yes. Once you have set up your account, you can add regular or ad-hoc sessions and holiday club sessions as you need them.

What happens if I cancel my sessions – if payment is the same each month does that mean that I might be charged for sessions I have not used?

Payments always reflect the sessions you have booked in line with our cancellation policy.  If you cancel sessions, your payment schedule will be automatically updated to ensure that your final payment will cover exactly the amount of sessions, including those already used.   You will only ever pay for booked sessions.  The final payment may be higher or lower than your standard monthly payment to take into account the sessions you have actually booked.  

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Easter Holiday Club

Bookings and will be exploring two BIG and exciting themes this Easter school holiday: Prehistoric and If I Ruled the World.

Easter Holiday Club