Frequently Asked Questions

We hope we’ve answered your questions here – if not, please call us on 01273 733 337.

How do I book?

Via our online booking system, you can book sessions for Breakfast, After School and Holiday Club. Please create an online account, choose the club/centre you wish to book and you will be able to see if the sessions you require are available.

Create An Account

How do I know if my child has a place at a club?

Once you have created your online account with us, you can check availability at the club you wish to book. If the sessions you require are not available, you can join the waiting list. 

Once you have made a booking you can check your bookings at anytime by signing in to your account and viewing ‘My Bookings’. You will receive an automated email every time a booking is made or cancelled.

How do I cancel regular sessions?

Cancellations – After School Club and Breakfast Club

We require four weeks’ notice to permanently cancel booked sessions. This can be done easily via your account. You can also let us know via email or letter. Once cancelled, a credit will be applied to the account. Sessions within the cancellation notice period are still payable even if not attended.

If your child is absent and does not attend, you are still required to pay for the session missed.

Cancellations – Holiday Club

Bookings for Holiday Club sessions can be cancelled until one day before the school holiday starts and a credit will be applied to your account. Once the school holidays have started, a credit or refund will only be applied if two weeks’ notice is given.

If your child is absent and does not attend, you are still required to pay for the session missed.

How can I book ad-hoc sessions?

You can book ad-hoc sessions in advance through your online account. Any sessions booked in by Class Of Their Own staff will incur a surcharge of £1.

Please note bookings for After School Club close at 2pm each day for that day.

What happens if I’m running late to collect my child?

Please call the club mobile if you are running late. If you are later than our closing time (6pm) we will need to keep two members of staff onsite until all children have been collected. If we know you are going to be late we can make an arrangement with our staff team and ensure your child knows that you will be arriving late.

We do impose a late payment fee. By law, if we have not heard from you (or any of the registered contacts on your account) within 30 minutes of the club finishing we have to contact social services in order to ensure that you child will be safe and looked after.

What should I do if I am not happy about something?

If you are not happy about something in our club, or have any comments at all about the club, please speak to the Club Co-ordinator. If you feel the Club Co-ordinator has not dealt with your complaint to your satisfaction, please feel free to get in touch with us on 01273 733337.

Safeguarding concerns

If you have a safeguarding concern, please contact our Designated Safeguarding Lead Bec Drinkwater on 01273 733 337.

How do you communicate with parents and carers?

Parents and carers are encouraged to discuss anything they feel pertinent with the Club Co-ordinator on a day-to-day basis. We have a noticeboard in the club which contains information about the club and relevant information.

We also email our subscribers on a regular basis and our website and social media accounts are kept up to date with news.

Can I visit the club with my child?

Parents and their children are welcome to pop into Breakfast Club, After School Club or Holiday Club at any time to have a look around before their first day.

We like you to see us just as we are, and you are welcome to just turn up, you do not need to make an appointment.

What should my child wear?

Your child should wear something they feel comfortable in and appropriate footwear for running around. We do provide aprons but please be aware that our art activities are fun and can be messy! We do not recommend that children wear their best clothes. We do not accept any responsibility for damaged clothes.

Please bring a sun hat if the weather is nice, and a waterproof if it is wet. 

What will my child eat at the club?

All our clubs are healthy eating clubs.

The main focus of our Breakfast Club is the healthy breakfast. This is made up of cereals, toast, fruit, yogurt, juice and water.

At After School Club we provide fruit and water on arrival and a light tea approximately halfway through the session.

At Holiday Club we provide a tasty and nutritious snack in the morning and afternoon breaks. Children bring their own lunch.

What happens if my child becomes ill?

When you are registered with us, we have your contact details and full information about your child. If your child becomes ill we will call you and ask you to collect your child.