Terms & Conditions

Terms & Conditions

Class of Their Own T’s & C’s

To ensure we run our clubs to the highest standard, we have Terms and Conditions to ensure parents and Class Of Their Own know and understand their responsibilities.

Parent Accounts and Child Registration

All sections of the registration need to be completed, including full contact details for parent/carer and at least one other contact in case of emergency.

It is your responsibility to update your account with any changes to your contact details or any information concerning your child.

Bookings

After School & Breakfast Club

After School and Breakfast Club bookings are generally made on an ongoing basis. Once a regular booking has been confirmed, your child will be booked in for the same day/s each week. If we have availability, extra sessions may be booked on an ‘ad hoc’ basis, or for a limited period. If sessions are booked on an ongoing basis they are confirmed sessions within the booking period (e.g. Sept 19 to July 2020) until these sessions are cancelled by you. Ad hoc sessions and sessions booked for a limited period are confirmed bookings, all sessions have a four week cancellation notice period.

Waiting List

All bookings are accepted on a first come, first served basis. Waiting lists are hard to maintain however we do believe it is the fairest way to allocate spaces when they become available.

If the club is fully booked on the days you need and you would like to join the waiting list for a regular weekly session you can book onto our waiting lists via your account.  There is a minimal charge to stay on the list of 20p per day, per week. This will be reimbursed in total to your account once you have been allocated a space and your sessions have started. The date you joined the list will define your place so when a space becomes available, the person at the top of the list will be contacted first.

Holiday Club

Holiday Club bookings are all confirmed at the time of booking and are only subject to change as per the cancellation policy.

Closure Due to Adverse Weather

No credits will be provided if we are not able to open the Breakfast or After School Club due to a reason that is beyond our control.

If we are not able to open a Holiday Club for any reason, a full refund will be given. If the Holiday Club is open, but you choose not to send your child, you will still be required to pay.

Cancellation Policy

When you make a booking with us, your booking is a ‘contract’. As the contract is to provide ‘leisure services’ where we agree to provide the service on a specific date or within a specific period it is not covered by the Consumer Protection (Distance Selling) Regulations which often applies to online and telephone transactions.

Our cancellation policy is:

After School and Breakfast Clubs

Four weeks’ notice is required to permanently cancel regular and ad-hoc sessions. Once cancelled, a credit will be applied to the account.

Days cannot be swapped. Additional sessions can be booked providing there are spaces available.

Holiday Clubs

Bookings may be cancelled until one day before the start of the holiday starts and a credit will be applied to the account.  Once the Holiday Club starts, no credits will be allowed. If your child is sick and does not attend, you will still need to pay for the session.

Non-attendance – After School Club

If your child will not be attending their session it is very important that you cancel the session in advance so our staff are not expecting to collect them. You can do this easily via your account.  Otherwise we will assume your child is missing and will follow our procedures accordingly.

Any instance of non-attendance without notification/cancellation may result in a £3 fine.

Payment Policy

After School & Breakfast Club Invoices

Invoices will be due monthly and will be charged automatically by card via your account on the date of your choice. Or if you pay via childcare vouchers these are due on the 1st of each month.

Holiday Club Invoices

Holiday Club invoices are due for payment at the time of booking.

All bookings are confirmed bookings and are subject to our Cancellation Policy above.

Late Pick Ups Policy

After School Club

Please ensure you arrive to collect your child promptly and are ready to leave before the end of the session.

If you are running late, please contact the club directly so that arrangements can be made for staff to stay on site with your child.

We need to retain two members of staff on site with any uncollected children. We therefore have a late collection fee to cover their additional hours. The late fee is £7.50 for the first 15 minutes, 16-20 minutes £10, 21-30 minutes £15 and 30-60 minutes £30.

We reserve the right to exclude children from our club if they are consistently collected after the club’s closing time.

Holiday Club

Holiday Club sessions have variable closing times. Additional hours up until the club closing time can be arranged on the day, however please note that additional hours booked after the original booking has been places are charged at a slightly higher price. Please speak to the Club Co-ordinator or contact the office to arrange any additional hours.

Children who are not collected before the end of the session will be charged a late fee. Please ensure you arrive to collect your child promptly and are ready to leave before the end of the session.

If you are running late, please contact us so we can arrange who will stay onsite with your child. We need to retain two members of staff on site with any uncollected children. We therefore have a late collection fee to cover their additional hours. The late fee is £7.50 for the first 15 minutes, 16-20 minutes £10, 21-30 minutes £15 and 30-60 minutes £30.

Lost Property Policy

We advise that children leave their own toys at home, as we have plenty of games and toys to play with at the clubs. Children are responsible for their belongings. Class Of Their Own do not accept any responsibility for children’s lost property.

Cancellation of Trips Policy

If we have to cancel a trip for any reason we will give you a full refund for the trip or give you the option to go on another day.

Complaints Policy

Complaints are rare but when they do happen we take it very seriously. The Directors will respond to any complaint within 24 hours and will give you a written outcome to the complaint within 72 hours. If for any reason the response time is going to be different we will inform you of when you will be notified.